SATISFACTION
You may return your package at your expense within 8 days following its receipt, and ask for either an exchange or a refund.

There is however one exception to this rule, which we know you will understand.
We cannot accept the return of products where the transparent protective security wrapper has been removed.
New items are obviously guaranteed against any defect.


In all other cases, the "satisfaction, exchange or refund" no-quibble guarantee applies without restriction.


GUARANTEE: SECURITY OF PAYMENT
You have decided to place an order through The Little Prince Shop online and you are wondering how you can settle your account in complete confidence?

If you are not familiar with "on line purchasing", please be aware that the The Little Prince Shop online is linked into the most widely-used secure electronic payment system in the world, the SSL standard.
Obviously you can use your credit/debit cards - Carte Bleue, Visa and Mastercard..



The number of your credit/debit card is encrypted immediately. (Obviously you don't type in your PIN code.)
No-one except your bank can find out the number of your card.
Of course, if you prefer to use more traditional methods, Le Petit Prince Multimédia accepts credit/debit card numbers by fax, phone or post. Confidentiality will be respected in exactly the same way .



Whatever method of payment is chosen - Internet, fax, phone, post - you will always receive an email confirming receipt of order.

PROTECTION OF PRIVACY
Le Petit Prince Multimédia undertakes not to pass on to third parties the information you provide on our website or by phone, fax or post. Furthermore, Le Petit Prince Multimédia only asks you for information which we must have if we are to process and deliver your order properly.

Of course, in accordance with French data protection legislation (La Loi Informatique et Libertés) you have the right to access and correct any data which concerns you.

Le Petit Prince Multimédia may, however, introduce you to third parties. This means you may receive offers from other businesses and organisations and details of our offers by email, phone or post.
If you do not wish to receive these, simply let us know (giving your surname, first name, address and email address):

- by email to boutique@lepetitprince.com

- by post to:
Le Petit Prince Multimédia - Blast-Interaction
14, rue Soleillet 75020 Paris

- by phone on 01 40 33 79 05

About 'cookies'.
A 'cookie' is a small piece of software installed on your computer. It records certain pieces of information on your hard disk memory. With your authorisation, Le Petit Prince Multimédia can access it and find out the reference numbers of the items you selected during previous visits as well as the website page numbers you visited. Your credit/debit card number is not retained in a cookie.


How are these cookies useful to Le Petit Prince Multimédia?
We have nothing to hide. The answer is simple: these cookies provide us with information about your particular areas of interest and they allow us to personalise any offers we may make to you.

GUARANTEES
When you make a purchase on the Le Petit Prince Multimédia website you are guaranteed to receive a product created and manufactured in accordance with European legal norms. It has been subject to all the official controls governing copyright and patents. It cannot therefore be the result of any act of piracy whatsoever.

You also get the benefit of the guarantee period indicated in the description of the items concerned. To invoke this guarantee, it is imperative to retain the invoice enclosed with the product.


In offering you a product, Le Petit Prince Multimédia have obviously made every possible effort (1) to verify that it meets the requirements of European and international safety standards and regulations, (2) to heed your comments and criticisms as an Internet user.

If, in spite of this double precaution, you find upon using the product that there is a manufacturing defect that no-one has detected, please get in touch with us so that we can sort out the incident quickly and in your best interests.




GUARANTEE: INFORMATION
At Le Petit Prince Multimédia we believe every question deserves an answer.
You can ask us anything, by email, fax, post or phone: you need never to be unsure about anything. It's our pleasure! Your question will be handled as quickly as possible and we will give you a speedy response.




GUARANTEE: ETHICS
Le Petit Prince Multimédia is a business where everyone, whatever their field, is bound by ethical values. These values cover both the manufacturing processes of the items offered and the superior quality of service to which we think you are entitled (someone available to listen, respect for the customer, ability to anticipate potential problems, study of each individual case).